Topic: Game Changer: Digital Transformation with a Customer-Focused Culture
Mobile adoption is influencing every aspect of customer needs and expectations. As this shift occurs, IT must create an ecosystem that continuously delivers an exceptional customer experience, incorporating the latest digital innovations and cognitive technologies.
Customers are looking for extreme convenience, secure transactions, and relevant real-time offers in support of their “always-on” lifestyle. They want personalized interactions that make them feel understood and important. Complexity breeds inefficiency, so to deliver these innovations fast, CIOs must drive simplicity end-to-end, focusing on product features versus projects and streamlining the delivery model.
IT leadership must also mobilize the organization to embrace change – cultural alignment is equally as important as platform modernization. Transforming the IT organization to focus on the customer at its center can be a challenge, but in the end, will create the most rewarding and successful relationships.
$30 per member. Includes breakfast
$45 per non SIM Chicago member. Includes breakfast
*Must be accompanied by a SIM member and is limited to two visits per program year
7:00 am – 8:00 am Networking
8:00 am – 8:30 am Breakfast Buffet
8:30 am – 9:15 am Topic Presentation and Discussion
9:15 am – 9:20 am Closing remarks
About Glenn Schneider, Executive Vice President, CIO and Executive Committee member for Discover Financial Services.
Glenn is the 2017 winner of the prestigious CIO of the Year Award from the Executive’s Club of Chicago, SIM, and AITP. Additionally, he is a winner of the 2017 CIO 100 award and one of Computerworld’s 2017 Premier 100 Technology Leaders
Glenn Schneider is Executive Vice President, Chief Information Officer, for Discover Financial Services, and a member of the company’s Executive Committee. Mr. Schneider provides leadership for all application development, advanced analytics, infrastructure support, technology operations and cybersecurity
Prior to his promotion to CIO in December 2008, he was responsible for Application Development, including research, new development, maintenance, and support of all business systems and web applications. Mr. Schneider holds a bachelor’s degree from Northern Illinois University with a major in Economics/Computer Science and a minor in Statistics.
He is currently serving on the Board of Directors for a local Youth Services organization and served on the Board of Directors for the Loretto Hospital Foundation for over five years. Additionally, under his leadership, Discover has been recognized by Computerworld as one of the 100 Best Places to Work in IT and is a 2017 CIO 100 award winner. Glenn was also honored with the 2017 Executives' Club CIO of the Year award and selected for Computerworld’s Premier 100 Technology Leaders for 2017.
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